SpaWell is a recruitment and consultancy brand of Insho Group. The contracting legal entity, registered address, GSTIN and grievance officer details must be completed by the administrator before any payment is accepted.
- Contracting entity: [To be completed by administrator — contracting legal entity name]
- Registered address: [To be completed by administrator — registered legal address]
- GSTIN: [To be completed by administrator — GSTIN]
- Grievance contact: Support@Spawell.in (grievance officer name and designation to be completed by administrator)
1. General rule
No refunds are given for a change of mind, for access you chose not to use, or for services already completed — subject to the explicit service-guarantee exceptions in this policy and to applicable law.
This policy never overrides a remedy we have promised you in a paid plan, and never overrides a right you have under mandatory law.
2. Six-Month Staff Leads Subscription — shortfall remedy
The subscription commits to 20 qualified leads per month and 120 over six consecutive monthly periods from activation.
Any monthly shortfall is delivered within 15 calendar days after that monthly period ends.
If the shortfall is still undelivered after that, we offer a proportionate refund for the missing leads at ₹40 per lead (₹4800 ÷ 120), with any applicable invoice adjustment — unless you choose an extension in writing.
Duplicate, invalid, non-consenting or materially mismatched leads reported within seven days are replaced within seven working days and do not count toward your allocation.
3. Specialised Hiring — advance refund
The ₹4,000 advance is fully refunded for an unfilled position if no candidate meeting your written brief and willing to interview is presented within 20 calendar days, unless you explicitly accept an extension in writing. Approved claims are refunded within 7–10 working days.
If suitable, willing-to-interview candidates matching the brief were presented on time and you cancel, change the brief or elect not to proceed, the advance is non-refundable, subject to applicable law.
The remaining ₹6,000 is only due when a candidate actually joins.
4. Paid Post
Paid Post pricing, duration and availability are still being configured, and payments for it are disabled. Refund terms for this plan will be published here before payment is enabled.
5. Duplicate payments and billing errors
Duplicate payments and billing errors are corrected in full. Contact support with the payment reference and we will verify and refund the duplicate amount.
6. How to claim
Email support with your invoice or payment reference, the plan concerned and what went wrong. We confirm receipt, verify against delivery records, and tell you the outcome in writing.
If you disagree with the outcome, escalate through support to the grievance contact. Subject to mandatory statutory jurisdiction, disputes fall to the competent courts at Pune.
Version 1.0 — drafted 10 September 2026 (pre-launch draft). Policies may change prospectively; changes will not silently alter paid commitments already made. Questions: Support@Spawell.com. Grievances: Support@Spawell.in.