SpaWell is a recruitment and consultancy brand of Insho Group. The contracting legal entity, registered address, GSTIN and grievance officer details must be completed by the administrator before any payment is accepted.
- Contracting entity: [To be completed by administrator — contracting legal entity name]
- Registered address: [To be completed by administrator — registered legal address]
- GSTIN: [To be completed by administrator — GSTIN]
- Grievance contact: Support@Spawell.in (grievance officer name and designation to be completed by administrator)
1. Your responsibilities as the employer
You are the employer. SpaWell introduces candidates; it does not employ them and does not guarantee selection, attendance, joining or retention.
You must independently verify candidate identity and age, documents, references, skills, experience, suitability and lawful right to work, and carry out background checks where lawful and proportionate.
You must issue your own employment terms, and you remain responsible for workplace licensing, lawful services, wages, working hours, any accommodation commitments, safe working conditions, employment compliance and respectful treatment of staff.
2. Listings and moderation
Every listing is moderated before publication. Vacancies must be genuine, currently open, and accurately describe the role, salary, hours and benefits.
Fraudulent vacancies, misleading salaries, unlawful discrimination, or any request for illegal or sexual services will be removed and may end your access permanently.
Expired vacancies are removed promptly and are excluded from structured job data.
3. Free Posting (Plan 1)
A free posting is a standard moderated listing at ₹0 that receives applications through the regular website application form.
We do not promise any number of applications or any hiring outcome.
4. Paid Post (Plan 2)
A paid post places your business in the featured-employer banner, highlights your vacancy and enables direct WhatsApp applications to your own approved number.
Price, listing duration and availability are configured by the administrator. Until they are configured, the plan shows “Contact for Pricing” and payment is disabled.
Direct WhatsApp applications reach you, not SpaWell. They are outside our application process, are not automatically saved or emailed to us, and our compulsory-photo requirement cannot be enforced inside a direct WhatsApp conversation.
5. Six-Month Staff Leads Subscription (Plan 3)
₹4,800 total, including GST, for 6 months. The commitment is 20 qualified candidate leads per month and 120 leads over six months. It is a lead-delivery commitment only — not a guarantee of interviews, joining, retention or a successful hire.
A qualified lead is a unique candidate who has consented to being shared with employers, was confirmed as actively seeking work within the preceding 30 days, matches the role and location criteria agreed with you in advance, and has a contact number verified at the time of delivery. No duplicate candidate counts twice toward the same employer's six-month allocation.
Before payment we collect and confirm your city and state, role categories and agreed candidate criteria, and confirm that we can service that market. Subscriptions are not activated before confirmed payment and serviceability approval.
Delivery runs over six consecutive monthly periods from activation, with delivery counts visible to you. Any monthly shortfall is delivered within 15 calendar days after that period ends.
If a shortfall remains undelivered after that window, we offer a proportionate refund for the missing leads at ₹40 per lead (₹4800 ÷ 120) with any applicable invoice adjustment, unless you choose an extension in writing.
You may report duplicate, invalid, non-consenting or materially mismatched leads within seven days of delivery; valid reports are replaced within seven working days. A candidate later changing their mind does not by itself make an otherwise valid lead invalid.
6. Specialised Hiring (Plan 4)
₹10,000 per candidate: 40% advance (₹4,000) and the remaining 60% (₹6,000) payable upon the candidate's actual joining. Candidate search timeline: 10–20 calendar days after accepted requirements and advance payment.
You must provide a detailed written hiring brief: business name and type, owner or contact person, mobile and WhatsApp, email, city and state, work location, role, headcount, salary range, minimum experience, skills, any lawful gender preference, duty hours, weekly off, benefits, accommodation and food, joining deadline and special requirements.
The advance is fully refunded for an unfilled position if no candidate meeting the written brief and willing to interview is presented within 20 calendar days, unless you explicitly accept an extension. Approved refund claims are paid within 7–10 working days.
If suitable candidates meeting the brief and willing to interview are presented on time and you then cancel, change the brief or elect not to proceed, the advance is non-refundable, subject to applicable law.
The remaining 60% is not due if nobody joins. We do not promise guaranteed joining, retention or free replacement unless separately agreed in writing.
GST treatment for this service has not yet been confirmed by the business. It must be stated here before checkout can be enabled.
7. Candidate data you receive
Candidate details are shared with you only where the candidate has consented. You may use them solely to assess and contact that candidate about your own vacancy.
You must not resell, republish or transfer candidate data, and must keep it secure and delete it when it is no longer needed for that purpose.
There is no unrestricted public candidate database on SpaWell. Your dashboard shows only candidates explicitly assigned to you.
Version 1.0 — drafted 10 September 2026 (pre-launch draft). Policies may change prospectively; changes will not silently alter paid commitments already made. Questions: Support@Spawell.com. Grievances: Support@Spawell.in.